Contact Us
Whether you've spotted an outdated free spins offer, want to ask about how we rated a particular Canadian casino, or just have feedback on the site, we'd like to hear from you. This page explains what Canadian Casinos can help with and how to get a message to us.
What we can help with
runwithit.ca is an independent research and comparison site covering online casinos available across Canadian provinces. We're not a casino ourselves, so we can't process deposits, pay out winnings or resolve account disputes. What we can do is help with questions that relate directly to the content on this site, including:
- Corrections to bonus terms, free spins counts or wagering requirements we've listed for a brand such as Betninja, WinnerIsland or Cashed
- Questions about how we researched and scored the casinos featured here
- Reports of broken information, outdated offers or a site that's stopped accepting Canadian players
- Feedback on our comparison tables, reviews or editorial approach
- General queries about how free spins, welcome bonuses and payment methods typically work in Canada
What to contact the casino operator about instead
Some issues need to go straight to the casino, not to us, because we don't have access to any player's account or transaction history. If you're dealing with any of the following, the operator's own support team is the right first stop:
- A deposit, withdrawal or free spins credit that hasn't appeared in your account
- Identity verification (KYC) requests or document uploads
- Login problems, password resets or account closure
- Disputes over wagering progress, bonus eligibility or a voided win
Each brand we cover, from SlotsGem to HugoCasino, publishes its own support contact details on its site, usually via live chat or email, and they're best placed to look into account-specific matters directly.
If you feel your gambling is becoming a problem
If a message you'd send us is really about worries over your own or someone else's gambling, please don't wait on a reply from a comparison site. Our Responsible Gambling page lists ways to get support and set limits, and it's worth reading before you continue playing anywhere.
Before you send a legal or policy question
Questions about how we use affiliate links, how our editorial ratings work, or the legal terms of using this site are often already answered in our Terms and Conditions or on our About Us page, which explains our review process and independence in more detail. It's worth a quick check there first, since it may save you a wait for a reply.
A note on commercial relationships
Canadian Casinos may earn a commission when a reader clicks through to a casino and signs up. This doesn't change how we rank or write about any brand, and it has no bearing on how we handle enquiries through this page — every message is read on its own merits, regardless of which operators we work with.
Getting a useful reply faster
If you're reporting an inaccuracy, it helps to be specific. A message that says "the free spins figure for Vegasnow looks wrong" is easier to act on than a general complaint, because we can go back to the source and check it against what the operator currently advertises. Where possible, include:
- The name of the casino brand in question
- What specifically looks wrong or outdated (an offer amount, a wagering term, a payment method)
- Roughly when you noticed the issue, since bonus terms and free spins offers change often
We review and update our pages regularly, and reader reports are one of the ways we catch changes to bonus terms, free spins allowances or provincial availability before our next scheduled check.